Frequently Asked

Coffee made from beans selected and naturally fermented by wild civets. The civet eats only the ripest cherries; enzymes break down the compounds that cause bitterness as the beans pass through. The beans are not digested — they are left on the forest floor, collected by hand, washed, sun-dried, sorted and roasted.

Yes. Our coffee is certified Halal and Kosher.

No. Ours is wild-foraged only: the civets are free-roaming and are never caged, fed or handled. This is also why supply is limited and the 125g goes out of stock between harvests.

Yes. The bean is the seed inside the cherry and is never digested. Beans are thoroughly washed at origin, sun-dried, sorted by hand and then roasted at around 220°C, which is well above any temperature relevant to food safety.

Velvety bodied and strikingly low in acidity, with dark cocoa, caramel, gentle spice and a subtle earthiness. It is smooth enough to drink black, which is how we suggest you try the first cup.

Yes. The Connoisseur and The Discovery are the same wild Kopi Luwak from the Gayo Highlands; the 125g simply gives you more cups at a better rate per gram. Wild supply is small, so when it sells out it waits for the next harvest.

Our flagship is, and will remain, wild Kopi Luwak. Alongside it, from time to time, we release a rare limited edition: a coffee chosen for something remarkable in the cup, made available in small quantities. The current edition is The Vintner, a 25-day anaerobic wine-process Arabica. When an edition sells out, it may not return; the Harvest Letter tells you when the next one is released.

No. The Vintner is Gayo Arabica from the same highlands, fermented for twenty-five days in sealed tanks. No civet is involved at any stage; its character comes from the fermentation alone.

No. We sell whole roasted beans only. Kopi Luwak loses its aromatics within minutes of grinding, and at this price that would be a waste. Grind immediately before you brew.

UK delivery is free on every order, tracked, 2–3 working days. Outside the UK postage is added at checkout: choose Royal Mail International Standard (£9.95, not tracked) or International Tracked (£14.95); both usually arrive in 5–10 working days. For any other country, email us and we will quote. We despatch within one working day.

UK orders carry none. For delivery outside the UK, our prices do not include import VAT, customs duty or the carrier's handling fee. Your country's customs or carrier may charge them when the parcel arrives, and you are responsible for paying them. We say so in the basket and ask you to confirm before you pay, so there are no surprises.

Leave the beans in the pouch — it has a one-way valve, which is the right environment. Keep it somewhere cool, dark and dry, and not in the fridge. Best within about eight weeks of opening.

Yes. You have 14 days from delivery to change your mind under UK distance selling rules, for bags that are still sealed; return postage is yours. If a bag arrives damaged or is not right, email us and we will replace or refund it at our cost — we would always rather fix a problem than argue about it.

On the reviews page, using the email address you ordered with: reviews are open to customers only, so we match each one to an order. You do not need an account or an order number. We check each review by hand before publishing, and we publish genuine reviews whether or not they flatter us.